If you find that when you try to apply for an opportunity and are unsuccessful there are several reasons this may happen, and some solutions are below which may correct the issue.
1. When you register your email address might auto-populate into your name field. If this has happened the system will automatically deactivate your account stating the name does not match your ss# or tax ID#. Please access your shopper profile and correct your name. This will clear up the issue.
2. If a project has a strict rotation such as one shop per year per shopper and you have already provided services to the client in the current calendar year, then your account will temporarily be disqualified from the project. This tool is used to ensure we meet our client's rotation requirements. Once the required time has passed your account will once again be eligible to provide services to the client.
3. Perhaps you had conducted an on-the-spot reward shop which requires any leftover prizes to be returned to Confero within 72 hours of shop completion or cancellation. After the required time passes and the prizes are not in FedEx return tracking, your account will be deactivated. Once we receive the correct number of leftover prizes your account will be reactivated, and you will once again be able to provide services to the client.
4. If you have changed your birthyear in your profile they system automatically deactivates your account. This process helps to prevent fraud. In your shop log you will see that your account was deactivated and will need to change your birth year back to the date you entered when you registered in our database. After you correct the error, you may send an email to support@conferoinc.com to request your account be reactivated.